Experience

Each stage of the journey adds technical depth, resilience, and clarity about the systems I want to build.

Cognizant

Senior Process Executive - Voice

March 2023 - December 2025

Client Support and Troubleshooting

Resolved issues through phone, chat, and email support while diagnosing logs and error messages.

Operations and service support

Incident and Knowledge Management

Logged incidents, tracked service requests, escalated complex issues, and documented solutions for internal teams.

Operational stability and documentation

Cloud and DevOps Transition

Now focused on AWS, Azure, Docker, Kubernetes, CI/CD concepts, and automation-driven engineering.

Current career direction

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Mumtaz Jahan

Focused on dependable systems, cloud platforms, automation, and continuous learning.

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contact info

mumtazjahan2029@gmail.com

Hyderabad, Telangana, India

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